ReturnPolicy
Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.
Most items purchased from sellers listed on Axzif.com are returnable within the return window, except those that are explicitly identified as not returnable. The return is processed only if:
it is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and accessories)
You can review return policy for products listed on Axzif.comby clicking here. For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account i (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available here.
Please review our Returns Policy, which applies to products sold by us.
Home Improvement
Category Return Policy
All home improvement supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks etc
1 Days Returnable
This item is eligible for free replacement, within 1 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.)
Non Returnable
This item is non-returnable due to consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & power management etc.
1Days Replacement only
This item is eligible for free replacement, within 1 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Kitchen
Category Return Policy
Kitchen
1 Days Returnable
This item is eligible for free replacement, within 1 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.)
1 Days Replacement
This item is eligible for free replacement, within 1 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Extended Warranty cards/vouchers/AMCs etc.
Non-returnable
This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Toys and Baby Products
Category Return Policy
Toys new
1 Day Replacement only
This item is eligible for free replacement, within 1 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor
1 Days Returnable
This item is eligible for free replacement, within 1 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
You can also return the product within 1 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Sports, Fitness, and Outdoors
Category Return Policy
Sports, Fitness and Outdoors
1 Days Returnable
This item is eligible for free replacement, within 1 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 1 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Activity Trackers, Ellipticals, Camping furniture, Bicycles
1 Days Replacement
This item is eligible for free replacement, within 1 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
All inner apparel, socks, gym supporters, guards, swimsuits
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Subscription packs, gym vouchers etc.
Non Returnable
This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Garden & Outdoors
1 Days Returnable
This item is eligible for free replacement, within 1 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 1 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Fertilizers, Seeds, Live Plants
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Beauty, Health, and Groceries
Category Return Policy
Beauty
Non Returnable
This item is non-returnable due to hygiene and personal care nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Sports Nutrition (Whey Protein Powders and related Diet Supplements),
Non Returnable
This item is eligible for free replacement, within 1 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 1days of delivery for full refund.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc.
Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc)
Family Nutrition: (Infant Baby Food, Toddlers’ and Kids’ Health Drinks)
Vitamin and Mineral Supplements: (Core Letter Vitamins, Multi-Vitamins)
Contact Lenses and Related Products
Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers
Non Returnable
This item is non-returnable due to hygiene and consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Medicines
Non Returnable
This item is non-returnable due to hygiene and consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment
1 Days Replacement only
This item is eligible for free replacement, within 1 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Personal Care Appliances: Oral Care Products and Appliances
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Grocery & Gourmet
Non Returnable
This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Lucknow Mart
Non Returnable
This item is non-returnable due to consumable/hygiene/wellness nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Clothing and Accessories
Category Return Policy
Clothing: Trackpants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sweaters, Sweatshirts & Hoodies, Sleepwear, Men's Bottoms, Men's Shirts, Men's suits, Men's ethnic wear, Men's Outerwear, Women's bras, Accessories
1Day Free Returns & Exchange /replacement.
This item is eligible for return within 1 days of delivery. You can exchange this item for a different size/color or return for a full Replacement.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
Clothing: Others (including Women's bottoms, Women's outerwear, Jeans, Women's shirts, Women's ethnic wear etc)
1 Day Free Returns & Exchange /replacement.
This item is eligible for return within 1 days of delivery. You can exchange this item for a different size/color or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Women Sports Shoes
Non-Returnable/replacement.
This item is eligible for return within 1 days of delivery. You can exchange this item for a different size/color or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
Shoes and Accessories (excluding women's Sports shoes)
Non-Returnable/replacement.
This item is eligible for return within 1 days of delivery. You can exchange this item for a different size/color or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement
Men & Women innerwear, Men's Vests, Women's Lingerie, Swimwear, Socks & hosiery
Non-Returnable
Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Jewellery, Watches, and Eyewear
Category Return Policy
Fashion Jewelry, Precious Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished)
1 Days Replacement/Refund
This item is eligible for return within 1 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Smartwatches/ Activity Tracker (new and certified refurbished)
1 Days Replacement
In the unlikely event that you received a damaged or defective or a different from ordered product, you can avail free replacement of the product.
If you want to replace this item, please keep the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer's box/packaging. Failure may make the item ineligible for replacement.
Handbags and Luggage
Category Return Policy
Backpacks
2 Days Replacement/Refund
This item is eligible for return within 2 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.
Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Handbags, Travel Luggage, Wallets & Travel Accessories
2 Days Replacement/Refund
This item is eligible for return within 2 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.
Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Inspect and Buy
Category Return Policy
Products with ‘Inspect & Buy’ label 2 Days Refund only
Seller Items
Return policies that are exclusively Seller Fulfilled are listed below. For all other categories, the return policies mentioned above apply.
Category Return Policy
Fine Art, Sports collectibles, Entertainment collectibles, Coin collectibles Sellers to be informed of the damage / defect within 1 days of delivery.